What is the Process to File issues at Air Canada?

The passengers book the flight ticket with Air Canada Airlines, but sometimes, while traveling, they deal with various issues such as lost or damaged luggage, delayed flights, or other flight-related issues. At that time, passengers want to escalate a problem, but they are aware of how to file a complaint. Air Canada Airlines provides numerous ways to escalate an issue. 

You can use the online process to escalate an issue with Air Canada Airlines. It is one of the simplest ways, and you need to follow the steps as per described below:

  • Go to the official website of Air Canada Airlines.

  • Drop down the page, and you will see the Customer Support tab. Under that tab, click on the Contact Information option.

  • On the next page, you need to click on the Complaint Link.

  • Fill in all the details in the form and attach the traveling documents with it.

  • Tap on the send option.

  • Once the form is submitted, you will get a confirmation message on your email or mobile phone.

How do I file a complaint at Air Canada Airlines?

If your issue is still unresolved and you want another way to file a complaint, you can use the calling process. You can give a call and the call will be directed to the computer’s automated voice and then to the IVR. IVR will assist you with the options. You have made a selection from the options, and then the call will be routed to the customer service representative. To get your call connected, you need to follow the instructions given below:

  • Press 1 to book a flight ticket.

  • Press 2 for additional assistance.

  • Press 3 to check the pet policies

  • Press 4 for baggage claim.

  • Press 5 to file a complaint at Air Canada Airlines.

  • Press 6 to upgrade the seat.

  • Press 7 for drinks and beverages.

  • Press 8 to get the customer service representative on the line.

Can I send an email to file a complaint?

Air Canada Airlines did not have an email link. You can use send an email option by following the steps as per mentioned below:

  • Open the official webpage of Air Canada Airlines.

  • Tap on the Contact Us option.

  • Click on the option to send an email.

  • It will take you to the next page, and you need to select from the option as per the requirement.

Enter all the details in the form to get how can I file a complaint at Air Canada and tap on the send option.


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